Man with Van Ruislip Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Ruislip provides transport, removal and related services within its service area and across the UK. By making a booking, you confirm that you have read, understood and agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below:

Client means the person, company or organisation who books the services and is responsible for payment.

Services means any man and van, removal, transport, loading, unloading, packing, or related services provided by us.

Goods means the items, belongings, furniture, equipment and any other property that we are requested to move, transport, handle or store.

Premises means any property, building, flat, office, business premises, storage location or site where we are requested to attend or deliver.

We, us, our means Man with Van Ruislip, the service provider.

2. Scope of Services

We provide a man and van style removal and transport service for domestic and commercial customers. This may include collection, loading, securing, transporting, unloading and placing Goods in reasonably accessible locations within the Premises as agreed at the time of booking.

We do not undertake specialist removals such as heavy machinery, hazardous materials, live animals, perishable food, or any items requiring regulated temperature control, specialist lifting equipment or licences, unless expressly agreed in writing in advance.

Our services are provided subject to availability, vehicle capacity and access constraints. We reserve the right to refuse any job that we reasonably consider unsafe, unlawful, unsuitable for our vehicles, or beyond our practical capabilities.

3. Booking Process

All bookings must be made in advance and are subject to our acceptance. Bookings may be made by enquiry through our website or other communication channels that we make available from time to time.

At the time of booking, you must provide accurate and complete information, including but not limited to:

Full collection and delivery addresses.

Floor levels and access details such as lifts, stairs, parking restrictions and distance from vehicle to entrance.

Approximate volume, nature and value of Goods to be transported.

Any particularly heavy, fragile, bulky or unusual items.

Requested date and time window for the service.

Any other relevant information that may affect the quotation or safe performance of the services.

We will provide a quotation based on the information you supply. Quotations are estimates only and are subject to change if the actual work required differs from the information provided at the time of booking. Your booking will be confirmed once you accept the quotation and, where required, pay any deposit requested.

4. Quotations and Pricing

Unless otherwise stated, quotations are based on:

The details provided by you at the time of booking.

Reasonable access to the Premises for our vehicle and staff.

Normal working hours on the agreed date.

Quotations are valid for a limited period as specified by us and may be withdrawn or revised at any time before acceptance. We reserve the right to charge additional fees if:

There are delays beyond our control, such as waiting for keys, third-party contractors, or access to the Premises.

The volume or nature of the Goods is greater than described.

There are additional flights of stairs, long carrying distances or restricted access not disclosed at the time of booking.

Additional services are requested on the day, such as extra journeys, dismantling or reassembly of furniture, packaging or packing assistance.

Any extra charges will be calculated on a fair and reasonable basis, typically according to our hourly rate, mileage or fixed fees as applicable.

5. Payments and Charges

Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking and reserve the right to request full or partial payment in advance.

Payment methods accepted will be specified by us. All charges are payable in pounds sterling unless otherwise agreed. Where payment is not made in advance, all balances are due immediately on completion of the services on the same day.

If payment is not received when due, we reserve the right to charge reasonable late payment fees and interest in accordance with applicable UK law. For commercial clients, we may also recover any costs reasonably incurred in pursuing overdue amounts, including third-party collection costs.

We may refuse to unload Goods or withhold delivery until full payment has been received, provided that such action is lawful and proportionate. Title in the Goods remains with you at all times, and we do not acquire any ownership rights by exercising a lien for unpaid charges.

6. Amendments and Cancellations

If you need to amend or cancel your booking, you must notify us as soon as possible. All changes are subject to availability and our agreement. We will make reasonable efforts to accommodate changes to dates, times or service details but cannot guarantee that such changes will be possible.

Our standard cancellation terms are as follows unless otherwise stated in writing at the time of booking:

Cancellations made more than 7 days before the scheduled service date may be made without a cancellation fee, although any non-refundable third-party costs may still be charged.

Cancellations made between 7 days and 48 hours before the scheduled service date may incur a cancellation charge of up to 50 percent of the quoted price.

Cancellations made less than 48 hours before the scheduled service date, or where we attend and are unable to carry out the work due to reasons outside our control, may be charged at up to 100 percent of the quoted price.

Any deposit paid may be retained in part or full as a cancellation fee, depending on the timing and circumstances of the cancellation. Where feasible and at our discretion, we may offer to reschedule instead of charging a cancellation fee.

7. Your Responsibilities

You are responsible for:

Ensuring that you have the legal right and authority to move the Goods and to grant us access to Premises.

Obtaining any necessary parking permissions, permits or suspensions for our vehicle at both collection and delivery addresses, unless we have expressly agreed to arrange these.

Ensuring that Goods are adequately packed, protected and ready for transport, unless we have expressly agreed to provide packing services.

Removing or securing any fixtures, fittings and appliances before our arrival, including disconnecting washing machines, cookers and similar items, unless otherwise agreed.

Supervising loading and unloading where required, and ensuring that nothing is collected or left behind in error.

Ensuring that children, pets and other persons do not interfere with the safe operation of our services.

You must not ask our staff to perform tasks that fall outside the scope of our services or that may be unsafe, unlawful or likely to cause damage to Goods, vehicles or property.

8. Restricted and Prohibited Items

You must not present for transport any Goods that are illegal, hazardous or unsuitable, including but not limited to:

Explosives, firearms, ammunition or weapons.

Flammable, corrosive, toxic or otherwise dangerous substances.

Compressed gases, fuel containers or paint thinners.

Waste, rubble, clinical or biological materials.

Cash, jewellery, precious metals, valuable documents, antiques or items of exceptional value, unless we have expressly agreed in writing and appropriate arrangements have been made.

If you present any such items without our knowledge or consent, you will be fully responsible for any loss, damage, penalty or claim arising out of their presence and you will indemnify us against all consequences of such breach.

9. Waste Regulations and Disposal

We operate in accordance with applicable UK waste regulations. We are not a general rubbish clearance company and will not remove domestic or commercial waste unless this has been expressly agreed as a separate service and complies with relevant waste transfer requirements.

You must not use our service to dispose of controlled waste, fly-tip or otherwise circumvent waste disposal laws. Where we agree to remove items for disposal, we will do so lawfully and may charge additional fees based on weight, volume, type of waste and any charges imposed by disposal facilities.

We reserve the right to refuse to transport items that we reasonably suspect constitute prohibited or unlicensed waste. Any fines, penalties or charges arising from your failure to comply with waste regulations will be your responsibility, and you agree to reimburse us for any such costs we incur due to your actions or omissions.

10. Liability and Limitations

We will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations set out in this clause.

We will not be liable for any loss or damage arising from:

Incorrect or incomplete information provided by you.

Inadequate or unsuitable packing by you or a third party.

Normal wear and tear, minor scuffs or scratches occurring during careful handling.

Inherent defects in Goods, including instability, poor construction or pre-existing damage.

Acts or omissions of third parties not under our direct control.

Events beyond our reasonable control, including but not limited to traffic delays, extreme weather, accidents or road closures.

Our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed a fair and reasonable amount having regard to the nature, condition and value of the Goods, subject to any specific limits we may notify you of in writing. You are responsible for arranging your own insurance for Goods of high value or special importance.

We shall not be liable for any loss of profit, loss of business, indirect or consequential loss, or any loss arising from delay, unless such loss is caused by our negligence and was reasonably foreseeable at the time of booking.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or any other liability that cannot lawfully be excluded under UK law.

11. Claims and Complaints

If you believe that any Goods have been lost or damaged, or that our services have not been carried out with reasonable care and skill, you must notify us as soon as reasonably practicable and in any event within a reasonable time after completion of the services.

You should provide details of the issue, including photographs where possible, and any relevant evidence. We will investigate your complaint and may request access to inspect the Goods or Premises. You must not dispose of any allegedly damaged Goods without giving us a reasonable opportunity to inspect them.

We will handle complaints fairly and promptly and will aim to resolve issues by agreement where possible. Any compensation offered will be subject to the liability limitations and exclusions set out in these Terms and Conditions.

12. Access, Parking and Delays

You are responsible for providing suitable access and parking for our vehicle at both collection and delivery addresses. Any parking charges, fines or penalties incurred due to insufficient or incorrect information provided by you may be charged to you.

While we aim to attend at the agreed time, all arrival and completion times are estimates only and not guaranteed. We are not responsible for delays caused by factors outside our reasonable control, including traffic, weather, breakdowns, accidents or access issues.

If we are delayed due to circumstances within your control, such as waiting for keys, lack of access, or Goods not being ready, we may charge waiting time or additional labour fees at our prevailing rates.

13. Subcontracting

We may, at our discretion, subcontract part or all of the services to trusted third-party contractors. Where we do so, we remain responsible for the proper performance of the services and these Terms and Conditions will continue to apply.

14. Data Protection and Privacy

We will handle personal information in accordance with applicable UK data protection laws. We will only collect and process personal data that is necessary to provide our services, manage bookings, process payments and handle any queries or complaints.

Your details may be used for administrative and service-related communication. We will not sell your personal data to third parties. We may share data with subcontractors or service providers where necessary to deliver the services or comply with legal obligations.

15. Changes to these Terms

We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published on our website or otherwise communicated to you. The version in force at the time of your booking will apply to that booking, unless changes are required by law or regulation.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by any court or competent authority, such provision will be severed from the remaining terms, which will continue to be valid and enforceable.

No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any such right or remedy prevent any further exercise of it.

These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior understandings, representations or agreements, whether written or oral.